Front Office Job Descriptions
Front Desk Clerk: Maintain daily functions of hotel front desk. Responsible for guest registration and check-out and financial transaction accuracy. Facilitates hotel communications. Must have pleasing personality and desire toward ultimate guest satisfaction at all times. Works at the direction of the Front Desk Manager and Front Desk Supervisor.
Night Auditor: Complies all revenue information of Resort operations for daily sales report. Balance and reconcile guest charges, bank deposits, credit card charges and direct bill accounts. Must have prior hotel auditing experience or an understanding of simple accounting procedures and cash handling. Will perform additional assigned accounting tasks at the direction of the Front Desk Manager during late night hours. Works at the direction of the Front Desk Manager and Front Desk Supervisor.
Front Desk Manager: Manage the day-to-day operation of the front office and housekeeping departments to ensure guest satisfaction while utilizing resources and manpower efficiently. Directly supervise all front office personnel and ensure proper completion of all front office duties. Direct and coordinate the activities of the front desk, reservations, guest services, tour sales, catering and conventions, sales, and housekeeping departments.
Baggage Handler: Works at the direction of the Front Desk Manager and Front Desk Supervisor. Pick up distribution of luggage for group tours upon arrival and departure.
Email or fax applications & resumes to:
Lisa Simons, General Manager
4200 Boat Street, Fairbanks, AK 99709
Fax 907-474-3665, Phone 907-474-0286, Email firstname.lastname@example.org